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F.A.Q.

Terms of Sales

FABRICATION

All Lastelier creations are carefully made and designed entirely by hand by Italian artisans in the Veneto and Marques regions. We use the finest materials, carefully and rigorously selected, such as leather, straw called “paper”, 925 silver and even semi-precious stones. The workshops which already collaborate with major international luxury houses have been chosen for their know-how passed down from generation to generation and their expertise. Each item is unique because it is handmade by our artisans.

LEATHER GOODS

All leather goods and small leather goods accessories are signed with a hot stamp with the name Lastelier.

We invite you first to look at the product description on the sales pages to find out the size of a bag, then we invite you to look at the photos at the bottom of this same description. In fact, each bag is carried by a model to show you its proportions.

PRODUCTS

If the item in question is part of our timeless collections, it will be available again quickly (generally the models presented in Black or Havana). If the item in question is not part of our timeless collections or if it is an accessory from a previous collection, this means that the item is unfortunately no longer for sale. For any other request related to an item not available on the e-shop, do not hesitate to contact us at this email address: info@lastelier.com

MAINTENANCE TIPS

- Keep your accessories in their protective bag

We recommend storing the bags individually in their covers when they are not in use, to protect them from dust. It is important to leave them at room temperature and keep them away from all sources of heat and humidity. Avoid contact of your light-colored accessories with dark items to avoid discoloration. Do not overfill your bag to prevent it from losing its shape or the handles from deteriorating. Do not put your bag in contact with oil, makeup or various colorings which may stain the surface of the bag.

Take your hat by the edges to put it on and take it off so as not to weaken the crown. Avoid folding your hat. Avoid leaving your hat in a warm place for too long. As straw is a natural material, it could dry out and become brittle. Avoid letting your hat come into contact with the rain. Straw being a natural and absorbent material, it could deform the hat or cause stains to appear. You can clean your hat using a white cotton cloth and a little water.

MY ACCOUNT

On the lastelier.com e-shop you have the choice of making purchases by having an account or as a guest, without having to create an account.

By creating your personal account, your purchases on the Lastelier e-shop are made easier.

  • Your personal information is saved to facilitate your orders
  • You can see your previous purchases because your order history is kept
  • You can download your purchase invoices which facilitates any return or exchange request
  • You can create your wish list that you can save to your account or send to your loved ones by email
  • You may receive special offers

- go to www.lastelier.com
- click "register"
- fill in the required mandatory fields
- Validate by clicking on “Create”

- Click "connect" at the top left of your screen
- Enter your email and password
- Click on the “Connect” button

Your username is your email address.

To reset your password, go to the login page and click "forgotten password". Enter your email address and click on the “send” button. An email with your identifiers will be sent to you.

When creating your account, you will have the option to subscribe or not to the newsletter. If you have already subscribed to our newsletter and no longer wish to receive it, please click on the unsubscribe link located below each of the newsletters sent. This action will not delete your account, only your subscription to our newsletter.

PAYMENT

You can pay for your purchases by payment card or PAYPAL. Accepted payment cards are: CB, MasterCard®, Visa®, American Express®. Payments made on the site are debited in €. We do not accept payment by check. Please note that prices displayed in international currencies are indicative only.

Because the protection of your data is a completely secure payment system using the protocols in force on the Internet. The data is encrypted by the “Secure Socket Layer” security system (SSL technology).

For online security reasons, you may be asked to enter your credit/debit card security code (CVV) or cryptogram (CID) for American Express cards so that we can process your payment. The CVV is the three-digit number printed on the signature panel on the back of the card and the CID number is located on the front of American Express cards. CVV is a security feature allowing Lastelier and the issuer of your credit card to identify you as the cardholder and to provide you with better protection against fraud.

After confirming your order, a confirmation email will be sent to the address you provided. If you did not receive this email, check your spam folder. If you need help, do not hesitate to write to us at the following address: info@lastelier.com

GIFT ORDER

It is currently not possible to include a personalized message in your shipments.

All Lastelier accessories are carefully packaged in a sliding pouch in Lastelier colors.

DELIVERY

Shipping costs are free for all orders greater than or equal to €250 for delivery in mainland France and €500 for international delivery. Delivery costs (below the purchase thresholds for free shipping) vary depending on the delivery address.

Delivery times vary depending on the delivery address. If your order is placed Monday to Friday, it will generally be processed and shipped within 24 hours, unless otherwise indicated by us. An email will be sent to you to confirm order processing and shipping.

Paris within the walls France Europe International
Courier Same day delivery (any order sent before noon is collected and delivered the same day) X X X
Colissimo 24/48h 24/48h X X
UPS X X 48/72h 72 hours and more

We currently deliver to Europe, the United States, Asia and the Arab Emirates.

If you would like to track the progress of your order, log in to your account on the website and click on “My order history and details”. In this section you will be able to consult the progress of your order: - Being prepared (your order has been validated and is currently being processed) - Being delivered (your order has been shipped and you can now follow its progress on the carrier's website using the package number). For any additional information, you can contact our customer service by e-mail info@lastelier.com): For deliveries by Colissimo and UPS, an e-mail will be sent to you as soon as your package is shipped, giving you a delivery number. delivery tracking. For any additional information, you can consult the following sites to track the shipment of your package toColissimo or UPS. For any further information, you can contact our customer service by email: info@lastelier.com

As a security measure, the carrier will ask you to sign upon receipt of your order.

In your absence, the carrier will leave a delivery notice in your mailbox telling you how to collect your package.

Did you order by Colissimo? The average delivery times observed are 2 to 5 working days after dispatch of your package from our service provider's warehouses. If you have not received your Colissimo tracked 5 working days after shipping your package, and no delivery notice has been left for you, remember to check the situation on the site http://www.colissimo.fr/portail_colissimo/suivre.do?language=fr_FR. Our customer service is at your disposal for any questions. Did you order by UPS? Delivery times announced by UPS are 1 working day after dispatch of your package from our service provider's warehouses. If you have not received your package by UPS within this time, and no delivery notice has been given to you, remember to check the status of your package on the site https://www.ups.com/WebTracking /track?loc=fr_fr Our customer service is at your disposal for any questions.

If you are not in the Schengen zone, you will pay customs fees. Procedures vary from country to country. We ask that you refer to the competent agency in your country to estimate customs fees. Customs formalities may delay the arrival of your package. Lastelier is not responsible for these delays and cannot guarantee exact shipping times for countries outside the Schengen zone.

RETURN & EXCHANGE

All items on the site can be returned or exchanged other than sale items unless the accessory is defective or damaged.

You benefit from a legal withdrawal period of 14 days from receipt of your package to inform us of your intention. Please send this request to the following address: info@lastelier.com We will send you a confirmation email. Once the email is received, return the item in its original packaging. The item must not have been worn, worn, modified, washed or damaged.

Upon receipt of the returned product, reimbursement will be made according to the buyer's wishes in the form of: - a credit valid for 6 months on the site www.lastelier.com If you wish to be reimbursed in the form of a credit, The entire amount of your order will be refunded to you excluding shipping costs. - a refund credited directly to your bank account or Paypal account depending on the payment method used when ordering. The refund amount will be equal to the price of the returned product without penalties except for shipping and return costs which remain your responsibility. An email will be sent to you to confirm the refund of your order.

Please return your accessory in its original packaging, accompanied by proof of purchase and your choice of reimbursement method (exchange, valid credit on the site or refund) to the following address which is that of our service provider. 'shipments: Premier Air Courier International - 15, rue du Bois Moussay 93240 Stains

REPARATION

We advise you to contact our customer service by sending us an e-mail to the following address: info@lastelier.com